REGULATIONS OF THE STUE.EU PORTAL, STUE.PL, brass-handles.com

The operator of the website STUE.EU, STUE.PL, brass-handles.com (hereinafter referred to as the Website) is the company Bygghandel.pl sc Danuta Landa Wiesław Jwiedzewski, with its registered office at ul. Mickiewicza 25/2, 81-832 Sopot

Bygghandel.pl sc is a VAT taxpayer and has the NIP number 585-146-56-58, REGON 221814065

Bank account at mBank - account number Bank: Alior Bank SA, SWIFT: ALBPPLPW

PLN account: PL 05 2490 0005 0000 4530 9025 5291

EUR account: PL 09 2490 0005 0000 4600 3627 2541

 Contact: tel. 501 605 391

1. 
   These Regulations are addressed to all users of the Store and define the rules for registering and using the Store account, rules for making electronic reservations of goods available in the Store ("GOODS" or "GOOD"), placing orders in the Store and the rules for concluding contracts for the sale of Goods
   2. Access to the Regulations can be obtained by every user of the Store at any time by "clicking" the "Regulations" link on the Store's website, and also by saving its PDF version on a medium of his choice.
   3. Information about the Goods in the Store, including descriptions and prices constitute an invitation to conclude a sales contract within the meaning of Art. 71 of the Civil Code, in accordance with the terms of the Regulations.
   4. Goods in the Store are specifally marked. The website contains information in particular about the futures of the Good, its price, material from which it is made, etc.
   5. Photos and presentations of the offered products are used to present the specific models of Goods indicated on them.

I THE RULES FOR USING THE STORE AND CONCLUDING AGREEMENTS FOR THE SALE OF GOODS

1. Bygghandel.pl sc enables the conclusion of contracts for the sale of Goods via the Internet and provides other services provided for in these Regulations.
   2. The contract for the sale of goods is concluded between the user of the Store ("CUSTOMER") and Bygghandel.pl sc with its seat in Sopot.
   3. The condition to start using the Store is to read and accept these Regulations.
   4. The information provided by the Customer in the course of placing the order should be true, up-to-date and accurate. Bygghandel.pl sc reserves the right to refuse to process an order if the provided data is so inaccurate that it is impossible to fulfill the order, in particular, it prevents the correct delivery of the parcel. Before refusing to process, Bygghandel.pl sc will try to contact the customer in order to determine the data in the scope enabling the order to be processed.
   5. The store takes all possible technical and organizational measures required by the relevant provisions of law to protect the personal data of customers, in particular to prevent the acquisition and modification of data provided during registration by unauthorized persons.
   6. A customer who has used the Store is obliged to:
   a) Not providing and not forwarding content prohibited by law;
   b) use the Store in a way that does not interfere with its functioning;
   c) Failure to send or post unsolicited commercial information within the Store;
   d) Use the Store in a way that is not inconvenient for other customers and for the Store Administrator;
   e) Using the content of the store's website for personal use.

II CONCLUSION OF THE SALE AGREEMENT:

1. The Store allows you to place orders for Goods in the following way:
   a) on the Store's website (on-line), using the ordering procedure,
   b) by e-mail, by sending an order containing an indication of the selected Goods to the e-mail address: info@stue.eu 
   2. The Store accepts orders placed on-line 24 hours a day, all days of the week. Orders by e-mail are accepted on working days from Monday to Friday from 8.00 to 16.00. Orders placed on Saturdays, non-working days and holidays will be processed on the first business day following the day on which the order was placed.
   3. The customer may place an order without having to permanently register his data in the Store's database (so-called shopping without registration)
   4. The condition for placing an order is filling in the form with all the required data necessary for the shipment or system generation of a VAT invoice.
   5. To place an order, select the Goods in the Store, in particular in terms of their quantity, color, size, and then go to the "Cart" and continue the ordering procedure by selecting the appropriate options.
   6. Until the selection of Goods is confirmed with the "Order and Pay" button, the Customer has the option of making changes and modifications to the Goods in the order, as well as contact details for shipment or invoice. The Customer's approval of the order by using the "Order and pay" button is tantamount to accepting the obligation to pay the price of the Goods and the cost of their delivery, about which the Customer is informed immediately before approving the order.
   7. The Customer's approval of the order in accordance with point 6 above is the Customer's offer to Bygghandel.pl sc regarding the conclusion of the sales contract, in accordance with the content of the order, these and the Regulations.
   8. At the time of placing an order in accordance with point 6 above, the Customer will receive a message to the e-mail address provided with information about the order, the quantity of ordered Goods, the value of the order, the selected type of delivery and payment, time of order fulfillment and contact details of the Customer, Store information on the complaint procedure regarding the Goods and on the Customer's right to withdraw from the sales contract. The fore mentioned constitutes confirmation of the receipt of the Customer's purchase offer by the Store.
   9. The Store sends the confirmation of acceptance or the refusal to accept the Customer's offer submitted by e-mail ("Confirmation of the fulfillment and shipment of the order") or the refusal to accept the Customer's offer to the e-mail address provided by him. After receiving the above-mentioned confirmation, a sales contract is concluded between the Customer and Bygghandel.pl sc for the goods ordered by the Customer.
   10. The sales contract is concluded in Polish, in accordance with these Regulations and the order placed by the Customer.
   11. Without prejudice to the Customer's right to withdraw from the contract in accordance with the relevant legal provisions, the Customer may cancel the order before receiving the confirmation of the purchase offer from the Store, ie before receiving the e-mail confirming the acceptance of the order for execution, referred to in point 9 above. In this case, the customer should immediately contact the store, including contact by phone, with e-mail confirmation.
   12. If the Customer chooses a payment method other than "cash on delivery", the store reserves the right to refuse to execute the order under the sales contract if: (i) the Buyer's contact details are so imprecise that they prevent the delivery of the goods, ( ii) the transaction has not been authorized in the Dotpay.pl electronic payment system or (iii) the payment for the order has not been made within 2 business days of placing the order.
   13. The Buyer acting as an entrepreneur who intends to purchase Goods in the Online Store as part of his business activity, is obliged to provide the data enabling the Seller to issue a VAT invoice in accordance with applicable law before concluding a contract for the sale of Goods

III DELIVERY AND RECEIPT OF GOODS

1. The goods are delivered to the address indicated by the customer in the order. The estimated date of delivery of the Goods is specified in the order summary, before the Customer confirms the order by using the "Order and pay" button.
   2. The expected time of delivery to the customer when choosing a courier shipment is 1 business day from the day following the shipment. The total and maximum order fulfillment period should not exceed 7 business days, and in no case exceed 20 days from the date of the sale contract. The commencement of the order may be delayed until the amount of the sale price (and possible shipping costs) is credited to the Store's bank account, if the Customer chooses the form of payment as an online prepayment (i.e. using the DotPay service or an ordinary online transfer).
   3. The goods are delivered to the address indicated in the territory of the Republic of Poland, depending on the customer's choice, via Apaczka, cooperating with courier companies: DPD, UPS. The fees for the delivery of products are given in the ordering process.
   4. All shipments are made by insured courier.
   5. Orders with a value exceeding 1000.00 (say: one thousand zlotys) are sent at the expense of the Store. Otherwise, the cost of shipping the purchased Goods in the amount of PLN 9.00 (nine) to PLN 30 (say: thirty) is borne by the Customer, about which the Customer is also informed before approving the order. Each shipment is accompanied by a proof of purchase and an exchange / return form.
   6. Customers are entitled to indicate the place of delivery of goods outside the territory of the Republic of Poland, with the following reservations:
   a) The delivery may be made only on the territory of the European Union member states,
   7. The rules of these Regulations shall apply to the execution of the orders referred to in point 10 above, with the following modifications:
   a) The order fulfillment time depends on the place of delivery of the goods, but normally it does not exceed 14 working days from the date of accepting the order for execution. b) The cost of shipping the goods is PLN 49.00, except for Greece, Malta and Cyprus, where, due to the need for air transport, the shipping cost is PLN 89.90
   b) The delivery of goods will be carried out only through a courier company,
   c) Payment for the goods can only be made using online payment tools;
   d) The costs of returning the goods after the withdrawal from the sales contract are covered by the Customer.
   e) The Store does not direct its activities outside the territory of the Republic of Poland, but only allows customers to indicate the place of delivery of a European Union Member State, on the terms set out above

IV PRICES AND PAYMENT METHODS

1. Information on the purchase price of the goods provided on the store's website is binding from the moment the Customer receives an e-mail confirming the acceptance of the Customer's order for the purchase of selected Goods, indicated in point II paragraph 9. The above-mentioned price will not change regardless of price changes in the Store, which may appear after the order is confirmed in the third e-mail.
   2. The prices of products in the store are given in Polish zlotys and include all its components, including VAT and customs and taxes.
   3. The customer pays the price for the ordered Goods together with delivery costs, according to his choice:
   a) "cash on delivery" to the forwarder of the courier company at the place of delivery,
   b) by bank transfer, via electronic payment made in the Dotpay.pl payment system, prior to delivery. If the Customer chooses the payment method in the form of a prepayment, failure to receive the payment to the account of Bygghandel.pl sc or intermediaries in the transaction (Dotpay.pl website) within 2 days of placing the order, will result in the cancellation of the order. In such a situation, you can place orders again and choose a different payment method. The execution of the order payable by bank transfer or credit card begins after receiving the payment for the goods,
   c) if the Customer chooses the option of delivery of goods outside the territory of the Republic of Poland, in accordance with with the rules of these Regulations, payment of the price of goods is possible only in the form of electronic payment.
   4. Bygghandel.pl reserves the right to change the prices of goods in the Store, introduce new goods for sale, carry out and cancel promotional campaigns on the store's website, or introduce changes to them in accordance with the standards of the Civil Code and other laws, such changes will not violate

the rights of persons who concluded contracts for the sale of goods offered by the Store before the above-mentioned changes or rights of persons entitled to use a given promotion, in accordance with its rules and during its duration.

5. After selecting a bank transfer as the payment method, the Customer will be redirected to the Dotpay payment form, but the payment may take place after the Customer accepts the terms and conditions of this payment method provided by Dotpay.pl as a settlement agent
6. COMPLAINTS OF GOODS
7. The products offered in the store are brand new and original. Bygghandel.pl sc is responsible for physical or legal defects of the Goods on the basis of art. 556 and following of the Civil Code.
   2. Bygghandel.pl sc takes steps to ensure the proper functioning of the Store, to the extent that results from the current technical knowledge and undertakes to remove any irregularities reported by customers within a reasonable time.
   3. Each item purchased in the store may be advertised in compliance with the terms and conditions of the complaint specified in the relevant legal provisions, if it has defects that constitute its non-compliance with the concluded sales contract.
   4. A complaint may be submitted by mail by returning the goods together with a written description of the defect or a complaint form downloaded from the Store's website and proof of purchase in the Store, by registered mail or other form of shipment, to the warehouse address: Bygghandel.pl sc, STUE online store, Al. Zwycięstwa 96/98, 81-451 Gdynia. The customer will receive information on the method of considering the complaint within 14 days from the day following the receipt by the Store of the shipment containing the advertised goods.
   5. If the Product has defects, the Customer is entitled to the following claims pursuant to Art. 556 and art. 561 of the Civil Code:
   a) submitting a service of withdrawal from the Agreement or reduction of the price of the Goods, unless the Seller immediately and without undue inconvenience to the Buyer replaces the Goods with a product free from defects or removes the defect, or
   b) requesting the replacement of the Product with a Product free from defects or removal of the defect.
   6. If the complaint is not accepted, the goods will be sent back together with the opinion as to the unjustified nature of the complaint.
   7. If the Customer finds that the goods are damaged during transport, it is recommended that the Customer draws up a damage report in the presence of the courier.
   8. Out-of-court dispute resolution:
   a) Please be advised that the Customer who is a consumer has the right to use the following out-of-court complaint and redress methods:

(I) the possibility of requesting an out-of-court resolution of consumer disputes under the Act of 23 September 2016 on out-of-court resolution of consumer disputes (Journal of Laws of 2016, item 1823),
(II) applying for the case to be examined by the Permanent Consumer Arbitration Court operating at the appropriate Provincial Inspectorate of Trade Inspection (e.g. http://bip.malopolska.pl/wiihkrakow/Article/id,112169.html);
(III) asking the Municipal Ombudsman for Consumer Rights for assistance in the protection of interests and rights consumers (e.g. http://konsument.um.warszawa.pl/). Free assistance to consumers in the protection of their rights and interests is also provided by social organizations, such as Consumer Federation (http://www.federacja-konsumentow.org.pl/).
b) At the same time, we would like to inform you that the above procedure is voluntary and both parties must agree to it.
c) If you purchase the Goods as a consumer, you are also entitled to use an out-of-court dispute resolution and redress platform in the form of an interactive platform ODR (Online Dispute Resolution), in accordance with the Regulation of the European Parliament and of the Council (EU) No. 524/2013 of 21 May 2013 on the online system for settling consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009 / EC, hereinafter referred to as the "REGULATION ON ODR".
d) The ODR platform is an interactive tool made available to consumers from the European Union, which can be used to submit a complaint. Below is a link to the ODR platform: ec.europa.eu/consumers/odr. Pursuant to Art. 1 of the Regulation on ODR, the purpose of the ODR platform is to provide consumers with a tool facilitating independent, impartial, transparent, effective, fast and fair online out-of-court resolution of disputes between consumers and entrepreneurs in the territory of the European Union.
e) The e-mail address of the Online Store for contacting customers is as follows: office@bygghandel.pl.

1. RETURNS OF GOODS - WITHDRAWAL FROM THE SALES CONTRACT
2. A customer who is a consumer within the meaning of the relevant legal provisions has the right to withdraw from the sales contract without giving any reason, on the terms described below.
   2. The deadline to withdraw from the contract for the sale of the Goods expires after 30 days from the date on which the Customer came into possession of the Goods or on which a third party other than the carrier and indicated by the Customer entered possession of the Goods.
   3.To exercise the right to withdraw from the contract, the Customer should inform the Store about his decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post, fax or e-mail), sent to the following address: Bygghandel.pl sc, STUE online store , Al. Zwycięstwa 96/98, IVC Building, room 313, 81-451 Gdynia Customers can use the template form, which can be accessed via e-mail sent directly after the approval of the order, but it is not obligatory. Clients can also complete and send a scan of the withdrawal form or any other unequivocal statement by e-mail to the following e-mail address: office@bygghandel.pl. If the Customer uses this option, the Store will immediately send the Customer a confirmation of receipt of information on withdrawal from the contract on a durable medium (e.g. by e-mail).
   5. To meet the deadline for withdrawing from the contract, it is sufficient for the customer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.
   6. The Customer sends back the Goods which are withdrawn from the contract to the following postal address: Bygghandel.pl sc, STUE online store, Al. Zwycięstwa 96/98, IVC Building, room 313, 81-451 Gdynia immediately, and in any case no later than 14 days from the date on which he informed the Store about the withdrawal from this contract. The deadline is met if the customer sends back the item before the deadline of 14 days.
   7. The customer bears the direct costs of returning the items
   8. In the event of withdrawal from the contract, the Store returns to the Customers all received payments, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by the Customer other than the cheapest standard delivery method offered by the Store), immediately, and in any case not later than 14 days from the date on which the Store was informed about the Customer's decision to exercise the right to withdraw from the contract.
   9. We will refund the Customer's payment using the same payment methods that were used by the Customer in the original transaction, unless the Customer has expressly agreed to a different solution; in any case, customers will not be charged any fees related to this return. The Store may withhold the reimbursement until receipt of the item or until proof of its return is delivered to the Store, whichever occurs first.
   10. Customers are responsible only for the reduction of the value of the returned Goods resulting from their use in a different way than was necessary to establish the nature, characteristics and functioning of things.
   VII INFORMATION CONCERNING SERVICES PROVIDED ELECTRONICALLY
3. The Store provides the following services to customers by electronic means:
   a) Enabling on-line conclusion of contracts for the sale of goods in the Store in accordance with these Regulations,
   b) Enabling the creation of Customer accounts in the Store,
   c) Sending the ordered commercial information regarding the goods
   2. The customer is entitled to withdraw from contracts for the sale of goods in accordance with the relevant legal provisions and on the terms set out in these Regulations. Moreover, the Customer is entitled at any time to demand that the Store ceases to provide the services indicated in point 1 b) and c) above.
   3. The technical conditions for the provision of electronic services by the Store are as follows:
   a) Access to the Internet,
   b) Using a web browser that allows you to edit hypertext documents (such as Internet Explorer, Opera, FireFox or similar),
   c) Having an e-mail account.
   4. Complaints regarding services provided by the Store by electronic means may be submitted by sending a complaint to the e-mail address of the Store's Customer Service Office (office@bygghandel.pl) or by phone (no. 501605391). The customer's complaint should include the customer's name and a short description of the complaint. The Store will make every effort to ensure that the reported complaints are considered as soon as possible, but no later than 14 days from the date of receipt of the complaint by the Store. The Customer will be informed about the method of considering the complaint by phone or via a message sent to the e-mail address provided by the Customer. 5. Bygghande.pl sc informs that, depending on the settings of the Customer's web browser, it may introduce cookies into the ICT system used by the Customer, which are not a component of the content of the services provided by the Store, and which enable the subsequent identification of the Customer entering the Store's website. and are used by the Store to facilitate the use of the Store by the Customer, as well as to monitor Customer traffic on the Store's websites. The customer may at any time disable the use of cookies by the Store through appropriate settings in his web browser.